Customer Service CRM Software
The Sale Is Done. The Customer Still Needs You.
From service requests and support tickets to AMCs, warranties and reimbursements, manage your after-sales operations in one CRM. Keep your team informed, commitments visible and customer relationships moving forward.
No credit card required for trial.
Ticket Management
A Customer Raises a Ticket.Everyone Should Know What Happens Next.
Log, assign and track customer support tickets from one place, with clear ownership, status visibility and timely updates.
Step 1: Log Every Request
Record customer issues and service requests in one place.
Step 2: Assign & Prioritise
Direct tickets to the right team and set priorities.
Step 3: Track & Escalate
Monitor ticket status, team activity and escalations.
Step 4: Keep Customers Updated
Send service notifications through supported communication channels.
AMC, Service & Warranty Management
Your Service Commitments Shouldn't Depend on Someone Remembering Them.
Keep service agreements, coverage details and renewal dates organised, so your team can see what's due and what needs attention.
Track Service & AMCs
Manage service records, AMC details and upcoming renewals.
Manage Warranty & Insurance
Keep coverage details, expiry dates and related records accessible.
Stay Ahead of Expiries
Track upcoming renewals and send configured reminders.
Reimbursement Tracking & Service Visibility
Service Expenses Shouldn't Get Lost in the Process.
Bring reimbursement claims, approvals and expense tracking into a more organised workflow, with visibility for employees and the teams managing them.
Submit & Track Claims
Record reimbursement requests and monitor their progress.
Manage Approvals
Route claims through defined approval processes.
Keep Expense Records Organised
Maintain relevant claim details and supporting documents.
See Service Performance
Use available dashboards to review tickets, service activities and pending work.
Frequently Asked Questions
What is customer service CRM software?
Customer service CRM software helps businesses manage support requests, customer service activities and after-sales relationships. EAZY CRM brings ticketing, service tracking and coverage management into one platform.
Can EAZY CRM manage customer support tickets?
EAZY CRM's Ticket Management module is designed to record, assign, prioritise and track customer support requests, including their status and escalation.
Does EAZY CRM support AMC and service management?
The AMC & Service Tracking module is designed to organise service agreements, renewal dates, reminders and related service records.
Can I manage warranties and insurance in EAZY CRM?
The Warranty & Insurance module is designed to maintain coverage information, expiry dates and related records in one place.
Does EAZY CRM support reimbursement tracking?
The Reimbursement Tracking module is designed to manage expense claims, approvals and claim-status visibility.
